Privacy Policy

1. Introduction

Halo Health Inc. (“Halo,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website at tryhalo.co and our telehealth platform (collectively, the “Services”).

2. Information We Collect

We collect several types of information to provide and improve our Services:

• Personal Information: Name, email address, date of birth, phone number, shipping address, and payment information.
• Health Information: Medical history, symptoms, lab results, treatment records, provider communications, and prescription information. This information is classified as Protected Health Information (PHI) under HIPAA.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs.
• Device Information: Device type, operating system, and unique device identifiers.

3. How We Use Your Information

• To provide telehealth services and facilitate your care with licensed providers
• To process orders, prescriptions, and shipments
• To communicate with you about your treatment and account
• To improve our Services and develop new features
• To send you updates about your account, programs, and relevant health information
• To comply with legal obligations and enforce our terms

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Healthcare Providers: Licensed providers who deliver your care through our platform.
• Pharmacies: Licensed compounding pharmacies that prepare and ship your medications.
• Laboratories: Quest Diagnostics, Labcorp, and other CLIA-certified labs that process your bloodwork.
• Service Providers: Third-party companies that assist with payment processing, email communications, hosting, and analytics.
• Legal Requirements: When required by law, regulation, or legal process.

5. HIPAA Compliance

Halo complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with our Notice of Privacy Practices. We maintain administrative, physical, and technical safeguards to protect your PHI. All business associates who access PHI are bound by HIPAA Business Associate Agreements.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, regular security assessments, and employee training. While no method of transmission over the Internet is completely secure, we take reasonable steps to protect your data.

7. Your Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your health records
• File a complaint if you believe your privacy rights have been violated

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver relevant content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our Services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” above. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Halo Health Inc.
Email: privacy@tryhalo.co